1. OVERVIEW
Every Clicks product is backed by our warranty against defects in materials and workmanship. This policy explains what's covered, what isn't, and how to make a claim. It sits alongside, and does not replace, your statutory legal rights.
2. CLICKS KEYBOARD
2.1 Coverage period. Clicks Keyboard is covered for one year from the date it's marked as delivered.
2.2 What's included. A genuine manufacturing fault entitles you to a free replacement unit. This typically covers things like:
- Poor moulding or finishing on the housing
- Key, circuit board or backlighting malfunctions
- Issues with the USB-C or Lightning connector
2.3 What's excluded. This warranty responds to defects we're responsible for, not everyday wear or accidents. It won't cover a unit that has:
- Worn out through ordinary use
- Been used outside the instructions or without reasonable care
- Surface marks such as scratches, dents or scuffs
- Been taken apart, modified or altered
We assess every claim individually, but as a general rule the following aren't covered: keyboards broken from being dropped or sat on, keys chipped or worn from impact, and physical damage to the charging port.
3. CLICKS COMMUNICATOR
3.1 Coverage period. Communicator carries a one-year limited warranty from the date it's marked as delivered.
3.2 What's included. Get in touch and we'll assess your device if you notice a manufacturing-related fault, such as:
- Poor moulding or finishing
- A malfunctioning internal component, circuit board or display
- A fault with the charging port or charging connection
3.3 How we resolve a claim. If your claim is approved, we'll repair, replace or refund the device - whichever we determine is the right fix. Where a claim involves an accessory chosen as part of your original configuration (like a charging cover), we may substitute a comparable alternative if your original selection is no longer in stock.
3.4 Water and dust exposure. Communicator is rated IP44, meaning it can handle light splashes and everyday dust, but it isn't built to be submerged. Anything beyond that falls outside what the warranty covers.
3.5 What's excluded. In the same spirit as our other products, we don't cover damage outside our control. This warranty won't cover a device that has:
- Worn out through ordinary use
- Been used outside the instructions or without reasonable care
- Surface marks such as scratches, dents or scuffs
- Been opened, modified or repaired by anyone other than us
- Water or dust exposure beyond the IP44 conditions in Section 3.4
We assess every claim individually, but as a general rule the following aren't covered: damage from a drop or impact, a cracked or shattered screen, and physical damage to the charging port.
3.6 Clicks Care (US only). US customers can also opt into Clicks Care, a separate protection plan that extends coverage beyond this warranty, including accidental damage. Clicks Care has its own terms, available at https://o.getakko.com/service-contract-tc/
4. MAKING A CLAIM
To start a claim on any Clicks product, email support@clicks.tech with your proof of purchase and we'll talk you through next steps. Where a claim is approved as covered under warranty, we'll cover the shipping costs both ways - sending your unit to us and sending back the repair, replacement or refunded item.
5. OUT-OF-WARRANTY SUPPORT
If your device is outside its warranty period, or your issue isn't covered under this policy, get in touch anyway - we may still be able to help. Depending on the issue and what's available, this could include a paid repair, replacement components for self-repair at a cost, or a discount on a replacement unit. Availability isn't guaranteed and is assessed case by case.
